RAPID CABLE UPDATE by Mike Moe,
Chairman Ad Hoc Cable Television Committee I would like to thank all the Club members who sent in their comments regarding their experiences with Rapid Cable. The Committee has analyzed the information and, while there were a number of positive comments, will present the data to Rapid which highlights the problems confronting the subscribers within the Club. A preliminary review of the survey indicates two areas of major concern: signal reception and communications. To assist the membership in the future, a form, Rapid Cable Service Assistance Request, is now available here on the LACC’ website and also in the office, which LACC members can use to alert the Club of unsatisfactory problem resolution. If, after members have made three (3) documented attempts (date and time) to contact Rapid Customer Service without having the problem resolved, the Club will add its weight to your complaints and hopefully get some action. It would be a good idea to have a copy of the form available to assist you in remembering the dates and times you contacted or attempted to contact Rapid . Please don’t hesitate to contact the LACC office with any thoughts or concerns you have; they will be passed along to the Committee for consideration and action, as necessary.
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